USPS Integration

Hello,
OK. The market place show that I purchased the extension but has not downloads available.
The second method continues to fail with the same error.

The current handling of products is based on wt and dimensions- and applied to the Rate look up from USPS.
In plain speak - the way Admins handle this now is to use priority mail for shipping fees and then box as necessary. So we do not have a satisfactory solution for you currently. Have you thought about just using the Fixes Shipping Price for that one item? You would use the flat rate for the medium box. That would work as long as order is only for that one item .

However, with the new feature in 1.2.14 of locations we will be introducing new versions of shippers that will take advantage of different locations for shipments. We will look at some type of modification that would allow you to flag a product to only use a specific box, ie medium flat rate box. I believe we could add a field in the product that would allow you to set a specific shipping choice to that product. The consideration here is how to do that - if you flag the product for one specific rate - then what happens when a customer orders another small item that can go in the same box? Would you want it to be added into the box , will it fit? There is no dimensions calculation that aggregates all the products in one order and sees if it will fit in one box or not.

Let us know more about how your customers order - usually only one item, or more than one in an order.

The Support Team
We Hear You 2, Inc.

There is no separate First Class Package selection in the rate API from USPS. The first domestic service is simply First Class and the the weight of your order determines rather it is a letter or a package.

Here's the link to the manual for more info -
https://abantecartextensions.com/docs/usps

If you contact me directly at sales@abantecartextensions.com and request a testing site I will be happy to provide one for you on our server.

The Support Team
We Hear You 2 Inc (WHY2)

Ok, USPS Priority and USPS Ground shows now. Now I just need to see why First Class isn't showing. If I can't figure it out I'll repost later.

If you do not get your issue resolved please use our support system for best support. A link is available on the extension page, on the support tab here in the MarketPlace and also on the manual for our USPS extension.

The WHY2 support team monitors the system 24/7 and responds quickly. We don't always receive or see these comment posts - which can make us appear unresponsive.

Please contact support for any issues, questions or suggestions you may have for our extensions.

I found your support area. Sending message now.

I found your support area. Sending message now.

Well, I tried to open a ticket but I get getting 500 Internel Server Error messages with different browers ie Chrome, Firefox etc. I'm bought USPS 1.2.1.3 today. I'm running abantecart version 1.2.10. My question is why is ground shipping showing up cheaper than 2 day priority mail when shipping from Illinois to California? Also, it doesn't give the user the option to select 1 2 or 3 day priority mail. The drop down shows 2 day priority or 1 day priority depending on the zip code.

Also, depending on the zip code I enter, I might have only one selection in the drop down - priority mail 1 day for example is the only thing that shows - then if I enter a different zip code only a select few (1 to 3 options) show for me to choose from. It doesn't make any sense. All of the options I turn on should show. The user should be able to pick 1 - 3 day priority mail. Especially ground shipping. It should show for every purchase, but ground shipping shows up sometime depending on the zip code. It's all over the place. I don't know what's going to show based of the zip code. Also, ground shipping should be consistent and ground shipping should not be higher that 1 day priority mail. Please help.

Ezra,

I have moved your issues into a regular email - please watch for it from sales@abantecartextensons.com
I have sent it so you should have already received it.

To let others know - this issue was resolved - the Admin had the setting for the max box weight field enabled at a very low wt - that caused the multiple box rule to be used. Once he corrected his settings all worked as he expected.

The Support Team
We Hear You 2. Inc

You are correct, in that all shipping options selected within the settings side are shown to the customers. And customers tend to select the lowest cost and have no way of knowing what size box their order is requiring.

What our clients do is offer only the Priority Mail and not any of the flat rate boxes for the customer selection. The API has no ability to calculate the box size required for item(s) in the order, it uses only wt and zone to obtain the rates. The Flat Rate settings are in there as we do have some clients that all of their products will fit into one certain size box and they offer that rate, rather than the Priority Rate.

We will keep your comments in mind and look at perhaps adding a field on the product page for those rates when no other items are ordered. Perhaps in the next version.

BTW - please use our normal support system for questions, issues or suggestions - the link is shown in the support tab above on this page, and within the extension page in your admin panel. You will get the fastest response every time via the Support System.

It looks like you only purchased this extension a few moments ago - a bit unusual to ask for a refund rather than help within 10 minutes.

This is the developer of this extension and as you can see by the posted error you have - you need to update your shipping Credentials. This is extension is fully operational and fully supported via our support ticket system. The link is here on the Support tab, found on the first page of your extension site, at the bottom of the manuals. Please open a support ticket, tell us what your Abantecart Version is and we will get you pointed in the correct process to get your USPS to work.


The Support Team
We Hear You 2, Inc.

Additional info - if you refer to the quick instructions within your extension page OR to manual (link in the extension also) http://abantecartextensions.com/docs/usps you will see that you need USPS Web Tools user ID. This is NOT your USPS shipping account information. Get the Web Tools User ID here: register.

We have included the link to the correct web tools api and complete directions in what you need to do.
The Support Team
We Hear You 2, Inc.

I think it's working now, was using a user ID of USPS that was not a USPS Web Tools account before.

Good to hear. IF you have questions, issues or suggestions going forward please use the support ticket system. It will ensure your post is seen quickly by the support team.

The Support Team
We Hear You 2, Inc.