- Who is this document for?
- Where can I enable Extended Support?
- Can the customer request a prolongation?
- How much does Extended Support cost?
AbanteCart Extended Support
Who is this document for:This is a quick reference for extension developers or individuals selling extensions on the AbanteCart Marketplace.
Purchasing an extension on the Marketplace grants customers a single-use license with 120 days of support and updates.
The price of each product includes 4 months of free support. During this period, starting from the purchase date, customers can contact you with technical and functional questions. You are also responsible for providing all product updates during this time.
The Marketplace offers authors the option to sell extended support for a period of 1 year, starting from the date of support purchase. Extended support applies to a single store and includes both technical support and updates for the product.
Note: Extension update downloads are not available to customers with expired support. If you publish an updated version of your extension, only customers with active support will be able to access it.
Where can I enable Extended Support?
Login to your Marketplace account and go to the edit page of the extension. The extended support checkbox is available right after the price field.
When extended support is enabled, customers can choose to purchase 1 year of support. They may also purchase extended support at a later time.
Can the customer request a prolongation?
Yes. If you have enabled extended support for the extension, the customer will be able to purchase and extend their support period.
How much does Extended Support cost?
Extended support costs 30% of the extension's base price, or $5 — whichever is greater.
The support expiration date will appear at the top of the order’s communication page.
