Support Topics
- How do I get support for a purchased extension?
- Getting Help
- Product Extended Support
- Reply Notifications
- Escalate to Administrator
- Administrator Reply
How do I get support for a purchased extension?
To get help with your order, please visit the Downloads or Order History page in your Marketplace account.
Click the "Get Help" button to contact the developer.
Note: Regular and extended support are limited to the purchased extension code and do not cover custom modifications, third-party extension conflicts, or cart re-installations.
Getting Help
Contact the author or developer directly on the extension’s page. Be sure to include all relevant details when submitting your question.
Please keep in mind the support expiration date for your order.
Product Extended Support
A purchased extension includes 120 days of support from the author, along with free updates during this period.
If your support has expired, you will no longer receive updates, and developers may decline support requests.
You can extend the support period and receive updates by purchasing an additional 1-year support term.
Note: Connect your store in the AbanteCart admin panel to select the store when purchasing extended support.
Reply Notifications
When the developer replies to your support message, a notification will be sent to your registered email address.
Escalate to Administrator
If you are unable to resolve an issue with the extension developer, you can escalate the case to an AbanteCart administrator for review. Once you’ve contacted the developer, an "Escalate" button will appear, allowing you to submit a formal complaint.
Please note: Your escalation will be visible to the developer.
Administrator Reply
To be eligible to file a complaint against a developer, you must first have contacted the developer directly and either received a final response or waited at least 48 hours. The AbanteCart Marketplace can only review unresolved disputes.
